Houston IT Services
FY2025 Accomplishments Report
As the Chief Information Officer for the City of Houston and Department Director of Houston Information Technology Services (HITS), I am pleased to present the Houston IT Services Annual Accomplishments Report for Fiscal Year 2025 (July 1, 2024 through June 30, 2025).
City's CISO Recognized as
Cybersecurity Defender of the Year
Defending and protecting sensitive data is a 24-7, nonstop, global fight. Success depends upon many factors, including the best resources, a great team, and of course leadership that has vision and can craft a winning battle plan.
City's CIO Recognized as
GoldenGov Executive of the Year
Lisa Kent is the chief information officer for the city of Houston. Kent oversees the enterprise information technology services for nearly 22,000 city employees in 23 operationally-diverse departments ranging from public safety, utilities, transportation, community services, and financial operations.
City's Open Finance Project
Selected as Smart 50 Awardee
The City of Houston Open Finance website allows the public to have accessible datasets, simple visualization and a user friendly interface to obtain public data that increase public transparency, promote innovation and collaboration.
ETHAN Project
Wins IDC SmartCities Award
ETHAN is an emergency telehealth and transport solution that saves precious ambulatory and emergency room resources and allows patients to get the care they need through alternative channels. Since 2014, the City of Houston Fire Department with ...
HFD Improves Responses and Patient Costs
with Microsoft Teams and Power BI
To address this problem, HFD created ETHAN. Using Microsoft Teams, ETHAN facilitates vital preliminary examinations of 911 callers through video conferencing with emergency physicians, who then make medical recommendations.
SWD Rubicon Project
Named Finalist in IDC Smart Cities Awards
Rubicon transforms a waste pickup truck into a Smart Truck. The Rubicon SmartCity technology suite delivered for the City of Houston a complete oversight and smarter management of the city's waste and recycling activities.
ABOUT OUR DEPARTMENT:
Message from the CIO
Executive Team
IT Accomplishments
HITS Help Desk
The CSC Help Desk is the central point of contact for submitting IT requests and adding additional services to ESP. CSC is available 7:00 A.M. – 5:00 P.M., Monday-Friday, excluding City Holidays. For priority 1 issues outside of those hours, please call the 311 Help Desk.
Vendor Intro Form
If you provide information technology services and are interested in doing business with the City of Houston, please fill out this quick introduction form. We appreciate your interest.
Open Data Portal
The City of Houston invites all citizens to explore our open datasets to promote transparency, accountability, collaboration, and innovation to enable possibilities for the betterment of our community.
DEPARTMENT INFORMATION
Houston Information Technology Services611 Walker, 8th Floor
Houston, TX 77002
HITS Service Desk: 832.393.0082
General Government Questions: 832.393.0082
Email: houstontxdotgov@houstontx.gov
Phone: 832.393.0082
